itunes store stops working after I click store

Hello, I am suing windows 7 64 bit and I just updated to 12.5.1.21 and my laptop says itunes has stopped working and I need to close the program after I click store. I can see my music and play it but cant go to the store. Under details it says:


Problem Event Name:APPCRASH
Application Name:iTunes.exe
Application Version:12.5.1.21
Application Timestamp:57d32fa7
Fault Module Name:WebKit.dll
Fault Module Version:7602.1050.4.5
Fault Module Timestamp:57c12000
Exception Code:c0000005
Exception Offset:0000000000645e36
OS Version:6.1.7601.2.1.0.768.3
Locale ID:1033
Additional Information 1:1761
Additional Information 2:1761434aed254db142ae93beb247cc5f
Additional Information 3:6ca1
Additional Information 4:6ca18a1a75b11fdbffdfc657fe0130df

I have tried redownloading/installing it and repairing it and restarting my cpu but nothing seems to help.

Thank you,

Windows 7

Posted on Sep 18, 2016 9:14 AM

Reply
1 reply

Sep 19, 2016 3:03 PM in response to bigeasy19

Hello bigeasy19,

Thank you for contributing to the Apple Support Communities.

It looks like iTunes is closing unexpectedly on your PC after updating to the latest version. Reinstalling and repairing the app are good steps, and we can offer some additional troubleshooting to help solve this.

Next, follow the method on this page to narrow down the cause of the issue: Fix unexpected quits or launch issues in iTunes for Windows.

Best Regards.

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itunes store stops working after I click store

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